Refund policy

At Oh-Mazing Hair, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, your item must:
* Be unused and in its original condition.
* Be in its original packaging.
* Include all accessories, manuals and promotional items (if applicable).
* Be accompanied by proof of purchase.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:
* Opened or used hair care products.
* Hair extensions that have been opened, worn, installed, altered or removed from their original packaging.
* Gift cards.
* Clearance or final sale items.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective or incorrect item, contact us within 7 days of receiving your order by emailing ohmazinghair@gmail.com. Please include your order number and photos of the product.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:
* A damaged product.
* An incorrect item shipped by us.
* A manufacturing defect.

We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective, damaged or incorrectly supplied.

If you have any questions regarding returns or refunds, please contact us:

Email: ohmazinghair@gmail.com

Location: Sydney, NSW, Australia